RMTT Proactive Services – Using your home printer when remoted in

It should work by just doing this Connect to Proactive and switch to using Remote Desktop Printing to your local printer requires you to switch from the default remote tool (Take Control) to Remote Desktop (RDP) Click the green icon next to the computer you wish to remote onto (First time only) – install the application TakeControl by clicking on the download link that pops up Choose Open SolarWinds Take Control In the Drop Down, [...]

March 19th, 2020|Tags: , , |

RMTT Proactive Services – How to get connected

What is it? Remote Access is a feature of RMTT Proactive Services, it's included in your monthly license fee.  This allows you to connect to your office computer from home or on the road How do I enable it? For security purposes, Remote Access is disabled by default.  If you'd like it turned on - just give us a shout at 303.732.3200, it's just a couple clicks on our end to turn it [...]

March 19th, 2020|Tags: , |

RMTT Proactive Services – Setting Up 2 Factor Authentication

For your safety, RMTT has enabled two factor authentications on your remote access accounts. The next time you log in you will need to do the following: Download an authenticator app of your choosing to your mobile device Google Authenticator Microsoft Authenticator Authy Duo Mobile Open app and scan QR code – it will look like this when you login for the first time Hit Accept to accept the SolarWinds authentication token Type 6 digit [...]

March 18th, 2020|Tags: , , |

VPN – Connecting to your office via OpenVPN

If you've already been setup to connect to your office remotely via OpenVPN, here's a reminder on how to connect while you are offsite. If any of these steps don't make sense or don't seem accurate - please give us a call at 303.732.3200 or email and we'll help you out. Windows In your System Tray (area by the clock), you'll see an OpenVPN icon Right click this icon and click Connect When prompted, [...]

March 16th, 2020|Tags: , |

DUO – Setting up Multi-Factor Authentication for OpenVPN on pfSense

This tutorial requires that you have RADIUS configured for authentication between your pfSense and AD/LDAP server and that OpenVPN services have already been configured. If you have not already done so, please start with this article and follow Setup using Active Directory method. Install Duo Authentication Proxy on a device that is NOT your AD/LDAP server Login to your Duo Admin Panel Select proper customer Select Applications Select Protect an Application Search for RADIUS and [...]

January 31st, 2020|Tags: , , |

Dolphin slow to read server data / slowness after Windows 10 upgrade

Windows 10 Update v1803 may cause performance issues with your Dolphin system. Specifically, it can cause a delay with Windows reading the Dolphin data on your server. This can trickle down to any Dolphin process that accesses the data including, but not limited to: Launching Dolphin Imaging Patient Lookup in Dolphin Imaging Capturing Images Saving Documents into the Document Organizer in Dolphin Management Opening a Patient Document folder Microsoft RDP Protocols for those that use [...]

January 22nd, 2020|Tags: , |

Windows scatter when logging in or desktop icons move randomly

This is a common issue with DisplayPort when using multiple monitors, especially with higher than 2k resolution. Sometimes windows will be sized to 1024x768, other times they are just scattered everywhere, etc. This solution works if your monitors don't support disabling EDID or DDC/CI settings and if changing the CX/CY registry keys fail (that option seems to work for AMD drivers). In the past you could use Persistent Windows (back with Windows 7 and before) [...]

January 16th, 2020|Tags: , |

WSB – Deleting Old Versions

If you are trying to free up some space on an backup drive (IE, to make room while migrating from Acronis), here are some tips: See how many backups are on the drive: wbadmin get versions Delete all but the 30 most recent backups: wbadmin delete backup -keepVersions:30 This will take a while if you have a lot of backups and will require some babysitting if there are bad backups listed

December 6th, 2019|Tags: |

OpenVPN – Adjust inactivity logout

The following is set by default on OpenVPN: inactive 0 –inactive n [bytes] Causes OpenVPN to exit after n seconds of inactivity on the TUN/TAP device. The time length of inactivity is measured since the last incoming or outgoing tunnel packet. The default value is 0 seconds, which disables this feature. If the optional bytes parameter is included, exit if less than bytes of combined in/out traffic are produced on the tun/tap device in n [...]

October 24th, 2019|Tags: |

Clonezilla – How-To Guide

Clonezilla is an open-source Linux based cloning tool. It can often be successful at cloning failing disks, which can then be repaired with the normal chkdsk commands in windows. It is also usually much faster than the hardware based cloning devices. It is pretty straight forward to use, however there are many advanced options you can explore if needed. 1. You will need to download the iso and burn it to a bootable usb I [...]

October 3rd, 2019|

Unifi – VLAN for Guest DHCP with pfSense

Don't have enough IPs in your DHCP Scope? Don't want your guests to have the same IP subnet? Setup a VLAN for your Guest Network On the pfSense Interfaces>Assignments>VLANS>Add set parent interface to your LAN interface choose a VLAN Tag Save Interfaces>Assignments>Interface Assignments Under available network ports, choose the VLAN you just added from the drop down, click Add Interfaces>Assignments>Interface Assignments Click on the newly created interface (likely OPT3 or something like that) Enable it, [...]

September 30th, 2019|Tags: |

Pulling Office365 Audit Logs when WebUI doesn’t work

Microsoft Office365 audit logs can provide a great deal of useful information when looking for answers about your organization's use of Office365. Learn more about Office365 audit logs Microsoft cloud services include several auditing and reporting features you can use to track user and administrative activity within their tenant, Examples include changes made to Exchange Online and SharePoint Online tenant configuration settings, and changes made by users to documents and other items. You can use [...]

August 29th, 2019|Tags: |

Axe Throwing with the Denver Team

For the August edition of the Denver Team meeting we booked a lane at Class Axe Throwing in north Denver for some lighthearted yet potentially lethal recreation. The group of 8 were initially split into 2 teams of 4 to compete in 3 games. Nic, Noah, David and Ben split into team “Baby Got Axe” with Mo, Dustin, Chris and Nic taking team name “Axe Attack.” The first team game was a take on [...]

August 15th, 2019|Tags: |


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