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Blog2018-04-24T13:20:16-06:00

RMTT virtual booth at the 2021 Rocky Mountain Dental Convention Anywhere

RMTT will have a virtual booth at the 2021 Rocky Mountain Dental Convention Anywhere January 21 – 23, 2021 presented by the Metro Denver Dental Society (MDDS). You can attend the entire conference online which offers a great opportunity to get your whole staff involved. Visit our Booth Meet up with our sales team as we cover cybersecurity, malware protection, HIPPA compliance and the value of regularly schedule maintenance visits to keep everything [...]

January 11th, 2021|

Unable to Connect to EagleSoft Server

At a larger dental office recently, we had a single computer that would not connect to the Eaglesoft server no matter what. Even after a complete reinstall, it would always get the error that it can't connect to the server machine. We contacted Eaglesoft and this is a new problem that they have been recently seeing and appears to be related to a recent .net update. The fix 99% of the time is: Navigate [...]

December 12th, 2020|

Force a BIOS update for power adapter or battery issues

There's a cool trick one of our techs recently used to force the BIOS update when you can’t use a power adapter or the battery. Basically, you can target the .exe in command prompt followed by /forceit. For example, Inspiron_7500_Silver_5400_1.3.1.exe /forceit It will open the file and skip the power checks. Very useful for drain battery scenarios where BIOS needs to be updated to charge.

November 16th, 2020|

Software Operator Solutions merges with RMTT

We are very proud to announce that Software Operator Solutions has merged with Rocky Mountain Tech Team. We are excited to add Elaine Nelson to our team, and we look forward to continuing and adding on to the great support SOS provided to your team. RMTT is thrilled to welcome customers of Software Operator Solutions. We had the pleasure of meeting Elaine a few months ago and as we learned about her knack for [...]

October 27th, 2020|

Outlook shows offline after OpenVPN connection

We ran into an Outlook connection behavior recently at a client where some clients connected to the VPN would get a "no internet access" warning in Windows which caused Outlook to believe it was offline and email to stop flowing.  The Issue When they are working remote with the VPN connected, some team members experience Outlook stating it is disconnected. If they disconnect the VPN, it will pick back up again and then you [...]

September 18th, 2020|

Dell server boot stuck initializing iDRAC

A dental client of ours had their server down. On the boot screen it stuck at: initializing iDRAC. We were unable get into BIOS or diagnostics and the iDRAC was not responding over the network. We ran through the following troubleshooting options to try and get them back up and running quickly. Power down, unplug power, hold power button down for 30 seconds, then power back up Make sure to disconnect any USB devices, [...]

August 9th, 2020|Tags: , |

New Office 365 phishing tactics are difficult to spot but easy to prevent

We are seeing an increase in email phishing attempts, particularly with Office 365 users.  Unlike old school, easy-to-spot, methods, there are new tactics that are much harder to spot. Fake encrypted emails The first of the two big ones are fake encrypted emails which require you to log in, much like real encrypted emails.  The link itself goes to either a bad website (easier to spot), but some are more complicated.  Some links [...]

June 24th, 2020|Tags: , |

“Banding Together” – A Concert for the Colorado Music Relief Fund

This past weekend, there was a nearly 4 hour live music benefit that was co-produced by one of our clients, 7S Management, and featured a lot of great music from around the Denver/Boulder area and beyond. Notable performances included Nathaniel Rateliff at an empty Red Rocks, The Lumineers at Empower field, Todd Park Mohr (Big Head Todd) from the roof of Denver Health and Nick and Helen Forster from eTown Hall (another RMTT client!). [...]

June 1st, 2020|

Office 365 – Setting Up 2 Factor Authentication (After Administrator Activation)

Your Office 365 system administrator has turned on 2 Factor Authentication for your account and now it is prompting you to set it up.  Follow these directions to make it happen! Sign in with your office 365 account at office.com After you enter your password you will see this prompt, click “next” From the drop down menu, select “mobile app” and click the “use verification code” radio button below. Then click the “Set up” button. [...]

April 29th, 2020|Tags: , |

G Suite – Setting Up 2 Factor Authentication

The time has come to secure your Google / G Suite login with 2 Factor Authentication.  Follow these directions to make it happen! Sign into your G Suite / Google account via gmail.com Click the account button in the top right corner of your browser window then click the "Manage your Google Account" button Select “Security” from your options on the left side of the browser window Click on “2-Step Verification” Click the blue “Get [...]

April 22nd, 2020|Tags: , , |

pfSense – Isolate vLANs with an Interface Group

The Use Case One pfSense with multiple vLANs that need to be locked down or isolated from each other. Also, need to block many vLANs from being able to access the pfSense web interface.  For example, an environment where you host servers for different clients The Theory Firewall rules are process in this order:  Floating>Interface Group>Interface.  Create a Floating rule to allow pfSense access to the LANs/Devices that should be allowed to access the pfSense [...]

April 20th, 2020|Tags: |

Romexis – Resolve error loading didapi.dll when opening Romexis

This error can occur under two different scenarios. Follow the steps accordingly depending on the scenario. It is related to the file required to capture 2-D panoramic x-rays. If the PC is just for viewing and NOT acquiring go to the Viewing PC section. If it is an acquisition PC then go to the Acquisition PC section. Viewing PC Open Romexis and click ok on the didapi error. Click on the admin button in lower [...]

April 8th, 2020|

RMTT Proactive Services – Using your home printer when remoted in

It should work by just doing this Connect to Proactive and switch to using Remote Desktop Printing to your local printer requires you to switch from the default remote tool (Take Control) to Remote Desktop (RDP) Click the green icon next to the computer you wish to remote onto (First time only) – install the application TakeControl by clicking on the download link that pops up Choose Open SolarWinds Take Control In the Drop Down, [...]

March 19th, 2020|Tags: , , |
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