RMTT Proactive Services – Setting Up 2 Factor Authentication

Last Updated: September 18th, 2020/Published On: March 18th, 2020/By /Views: 1444/

For your safety, RMTT has enabled two factor authentications on your remote access accounts.

The next time you log in you will need to do the following:

  1. Download an authenticator app of your choosing to your mobile device
    1. Google Authenticator
    2. Microsoft Authenticator
    3. Authy
    4. Duo Mobile
  2. Open app and scan QR code – it will look like this when you login for the first time
  3. Hit Accept to accept the SolarWinds authentication token
  4. Type 6 digit code into web browser – code rotates every 30 seconds and will be required on each login

If you have any questions/concerns, please reach out to us at 303-732-3200

 

How to scan a QR Code with Authy

  1. Open the Authy app
  2. Tap + sign to Add Account. If you already have an account you will want to click the three dots next to the magnifying glass and choose Add Account
  3. Tap the desired option, and follow the prompts:
       – Scan QR Code: Use this option to scan a QR code with your device’s camera
       – Enter key manually: Use this option to manually type in a token code on your device. You will need to choose Can’t Scan It? On the Proactive page
  4. Select the icon (if desired) and enter an account name, then tap Done

      OPTIONAL:

    1. Open the Authy app
    2. Tap the  (menu) icon in the upper right corner, and then select Settings
    3. From the “Accounts” tab, tap the Backups switch to enable or disable
    4. To enable Backup & Sync, enter and re-enter the desired backup password
    5. You can now use Authy on any device (phone, tablet, computer, etc)

How to scan a QR Code with Duo Mobile

  1. Choose + symbol in upper right corner
  2. Scan QR Code and type password on Proactive site as prompted

How to scan a QR Code with Google Authenticator

  1. Click Scan a QR Code if this is the first time you’ve used the app, otherwise choose Add Account
  2. Scan QR Code and type password on Proactive site as prompted

How to scan a QR Code with Microsoft Authenticator

  1. Choose Add Account
  2. Choose Other
  3. Scan QR Code and type password on Proactive site as prompted

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