Finding your Comcast Account Number

Comcast no longer providing support without account number The Problem: Up until now Comcast has allowed us to call in on a customer's behalf to troubleshoot an outage.  Moving forward, Comcast will not talk to us without us providing your Comcast account number.  Often times we are alerted to your internet being down and can begin troubleshooting first thing in the morning, sometimes before anyone even arrives at your office.  Without the account number we [...]

November 12th, 2018|Tags: |

CrashPlan: macOS Mojave not backing up files with personal data

Overview Apple introduced new privacy settings in macOS Mojave 10.14, which impacts the ability of RMTT Cloud Backup's app, CrashPlan, to access some files from apps like Contacts, Photos, and Mail that contain personal data. Due to Apple's new privacy restrictions in macOS Mojave 10.14 for files and folders containing personal data, CrashPlan cannot back up some files from apps like Contacts, Photos, and Mail until you grant access to the CrashPlan app. If you [...]

October 22nd, 2018|

Resolving iOS issues with Ubiquiti UniFi Access Points

This fix will work for issues where devices (primarily Apple devices) disconnect frequently, or disconnect when the screen is off and will not automatically reconnect without you going into settings and manually reconnecting. Note that each of these steps does cause reprovisioning and a few seconds of downtime will occur. Login to UniFi Control Panel and click Settings Go to Wireless Networks and click Edit under the SSID in question (complete this task for any [...]

September 13th, 2018|Tags: , , , , , , |

XigmaNAS (Nas4Free) – Recommended Setup

How to setup a XigmaNAS (Nas4Free) the RMTT way XigmaNAS (formerly Nas4Free) is a great free solution for a NAS box, trouble is that without proper configuration it will not properly work with Active Directory consistently and can have issues with inheritance of permissions.  These are the steps we take at RMTT to get them stable in an Active Directory environment.  If you have any feedback, shoot me an email at Installing on hardware [...]

August 26th, 2018|Tags: , , |

WestPac/Virtus Second Annual 1Club Charity Classic

Jessica, Ben and Eric from the RMTT Sales Team spent an absolutely gorgeous Wednesday morning hanging out on the golf course for the 2nd annual WestPac/Virtus 1 Club Charity Golf Classic benefiting Home Aid Colorado! This year's event was at Homestead Golf Course in Lakewood, Colorado. HomeAid Colorado is an integral part of the fight to end homelessness in Colorado. Our mission is to build new lives for homeless families and individuals through housing and [...]

August 3rd, 2018|Tags: |

Hyper-V Manager – VM fails to start after a move

A client recently got in touch for our help with Hyper-V Manager. After moving virtual server, they continually received "An error occurred while attempting to start the selected virtual machine(s)." when attempting to boot it up. No changes had been made to the Windows Server OS in the VM, but it refused to boot with x failed to start. When this happens: Edit the VM Settings and add a new hard disk. In many [...]

July 6th, 2018|Tags: |

Sync Center – Folders show gray X over VPN

We've bumped into this issue with Sync Center for clients with employees who often work from home several times recently. A user selects a folder or two in a shared drive for offline use. Then, when they connect over the VPN, or sometimes even on the LAN, they can only see the folders they have synced and the rest have a gray "X" on them. It has to do with windows thinking it is [...]

June 20th, 2018|Tags: |

pfSense – Upgrade from CLI with no Down Time

You can upgrade a pfSense via SSH live so the client does not have any down time. These commands will also solve the issue of "Unable to check for updates" that can occur in corrupted 2.3.3 versions. Enable SSH on pfsense from System > Advanced and check enable secure shell. Connect to the pfSense with Putty via SSH and login with pfSense credentials Once logged in, you may need to select one of the numbered [...]

June 5th, 2018|Tags: |

Alternative to Microsoft Visio –

One of our techs, Tyler, always used Microsoft Visio in the past, but no longer had it installed on his desktop. He discovered this little website and it is perfect for making simple flowcharts and network diagrams. About Disrupting the Business of Diagramming is an open source technology stack for building diagramming applications, and the world’s most widely used browser-based end-user diagramming application. We promise you we won’t hide your [...]

May 29th, 2018|Tags: , |

Upgrade to G Suite Business with 6 Months Free

We are pleased to announce our new special pricing plans for customers who wish to upgrade from G Suite Standard/Basic to G Suite Business: 18 months for the cost of 12 months (6 months free) or 15 months for the cost of 12 months (3 months free) discounted on a monthly basis when you upgrade to G Suite Business. Compare G Suite Basic & Business This offer is valid until June [...]

May 22nd, 2018|Tags: , |

Find all encrypted files in Windows

We were recently troubleshooting an issue where CrashPlan was not reaching 100% complete for the 15 minute backup increments. Since we weren't seeing any failures in the backup logs to identify which files were not being successfully verified as backed up—the most likely cause was encrypted files or folders. We found a command that greatly helped us locate the encrypted files causing the backup issues. Run this in Powershell as Admin and it will list [...]

May 21st, 2018|Tags: , , , |

Ubiquiti update causes Guest Network issues

A recent update on Ubiquiti did something .... less than ideal. For guest networks, it auto-checked a feature which causes problems. Essentially, it prevents the user from getting a DHCP address. So make sure when you set up a wireless network (especially guest) to uncheck “Block LAN to WLAN Multicast and Broadcast Data.”  They will likely patch this at some point, but until then just make sure. We went in to each site and [...]

May 8th, 2018|Tags: , |

Saying goodbye to a member of our family

It’s with incredible sadness to share that Laurie Zimmerman passed away in late February of this year. We had the pleasure of knowing Laurie since 2004, she was a huge part of the beginning and success of RMTT. She was not only a fantastic technician but was a wonderful human being who was adored by her clients and co-workers alike. We miss her like crazy. A 529 College savings fund has been setup for her [...]

April 23rd, 2018|

Speed up your Internet with faster DNS

Via Gizmodo, Cloudflare has recently launched its own DNS service that has blazing speeds for resolving website addresses. DNS, or Domain Name System, is how your computer looks up where to deliver pages to your web browser from. For example, when you type in, the first thing your computer does is ask a DNS server where Google's web page is stored. The DNS server has a giant list of what the internet address of [...]

April 5th, 2018|Tags: , |