RMTT Proactive Services – How to get connected

Last Updated: April 2nd, 2024/Published On: March 19th, 2020/By /Views: 2001/
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What is it?

Remote Access is a feature of RMTT Proactive Services, it’s included in your monthly license fee.  This allows you to connect to your office computer from home or on the road

How do I enable it?

For security purposes, Remote Access is disabled by default.  If you’d like it turned on – just give us a shout at 303.732.3200, it’s just a couple clicks on our end to turn it on

OK, you’ve turned it on – now what?

  • Navigate to https://proactive.rmtt.com/, you will be prompted to enter your Login Name and Password. You should have been provided with a username and password when we set you up. If not, please give us a call 303.732.3200.
  • Upon Logging in, you will be prompted to setup 2 Factor Authentication. This is a requirement to using proactive.

Setting up 2 Factor Authentication

For iPhone Users:

  • Open up the App Store, the app looks like this  
  • Hit search, type in “Google Authenticator”
  • The app should look like this
  • Download the app
  • Open the app, tap “Get Started”
  • tap “Scan a QR code”
  • Scan the QR code
  • Enter the 6 digit passcode
  • Hit “enter” or click “Login”
  • Click next on the Backup Codes page – you don’t need to record these. If for whatever reason you need your 2 factor to be reset, just give us a call.

 

For Android Users:

  • Open the Google Play Store – the app looks like this
  • Search for “Google Authenticator” the app looks like this
  • Download the app
  • Open the app, tap “Get Started”
  • tap “Scan a QR code”
  • Scan the QR code
  • Enter the 6 digit passcode
  • Hit “enter” or click “Login”
  • Click next on the Backup Codes page – you don’t need to record these. If for whatever reason you need your 2 factor to be reset, just give us a call.

 

Setting up for Remote Access

  • Once logged in, click the green icon next to the computer you wish to remote onto
  • (First time only) – install the application TakeControl by clicking on the download link that pops up
  • Choose Open SolarWinds Take Control
  • This should open our remote program “Take Control” Please read the rest of the article for tips and tricks.

I have setup proactive previously, how do I get back in?

  1. Go to proactive.rmtt.com
  2. login with your credentials.
  3. When prompted for a 6 digit code like below, please open your authenticator app (Google Authenticator, Microsoft Authenticator, Duo, Authy, etc) Most of our users are setup with Google Authenticator.
  4. Click on the green button next to your computer, take-control should now open.

 

 

Allowing Multiple Monitors

  • If you’re on a Windows machine, you can optionally switch to use RDP to enable multiple monitors. Follow these instructions first prior to using RDP  More details here
    Use RDP

My computer is locked, how do I send Ctrl+Alt+Del to login?

  • On a Windows machine, you can press Ctrl+Shift+Del
  • On a Mac, click Remote Desktop at the top>Send CTRL+ALT+DEL

 

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