Blog

Blog2018-04-24T13:20:16+00:00

Finding your Comcast Account Number

Comcast no longer providing support without account number The Problem: Up until now Comcast has allowed us to call in on a customer's behalf to troubleshoot an outage.  Moving forward, Comcast will not talk to us without us providing your Comcast account number.  Often times we are alerted to your internet being down and can begin troubleshooting first thing in the morning, sometimes before anyone even arrives at your office.  Without the account number we [...]

November 12th, 2018|Tags: |

CrashPlan: macOS Mojave not backing up files with personal data

Overview Apple introduced new privacy settings in macOS Mojave 10.14, which impacts the ability of RMTT Cloud Backup's app, CrashPlan, to access some files from apps like Contacts, Photos, and Mail that contain personal data. Due to Apple's new privacy restrictions in macOS Mojave 10.14 for files and folders containing personal data, CrashPlan cannot back up some files from apps like Contacts, Photos, and Mail until you grant access to the CrashPlan app. If you [...]

October 22nd, 2018|

XigmaNAS (Nas4Free) – Recommended Setup

How to setup a XigmaNAS (Nas4Free) the RMTT way XigmaNAS (formerly Nas4Free) is a great free solution for a NAS box, trouble is that without proper configuration it will not properly work with Active Directory consistently and can have issues with inheritance of permissions.  These are the steps we take at RMTT to get them stable in an Active Directory environment.  If you have any feedback, shoot me an email at bhamilton@rmtt.com. Installing on hardware [...]

August 26th, 2018|Tags: , , |

WestPac/Virtus Inaugural 1Club Charity Classic

RMTT was proud to sponsor the 1st hole at the first annual Charity Classic golf tournament, put on by our client Western Pacific Insurance, to benefit HomeAid Colorado. Jessica and Eric had a great time passing out pint glasses full of RMTT goodies. The weather was perfect, and Foothills Golf Course was a great place to hang out for the morning! HomeAid Colorado is an integral part of the fight to end homelessness in [...]

August 3rd, 2018|Tags: |

Hyper-V Manager – VM fails to start after a move

A client recently got in touch for our help with Hyper-V Manager. After moving virtual server, they continually received "An error occurred while attempting to start the selected virtual machine(s)." when attempting to boot it up. No changes had been made to the Windows Server OS in the VM, but it refused to boot with x failed to start. When this happens: Edit the VM Settings and add a new hard disk. In many [...]

July 6th, 2018|Tags: |

Sync Center – Folders show gray X over VPN

We've bumped into this issue with Sync Center for clients with employees who often work from home several times recently. A user selects a folder or two in a shared drive for offline use. Then, when they connect over the VPN, or sometimes even on the LAN, they can only see the folders they have synced and the rest have a gray "X" on them. It has to do with windows thinking it is [...]

June 20th, 2018|Tags: |

pfSense – Upgrade from CLI with no Down Time

You can upgrade a pfSense via SSH live so the client does not have any down time. These commands will also solve the issue of "Unable to check for updates" that can occur in corrupted 2.3.3 versions. Enable SSH on pfsense from System > Advanced and check enable secure shell. Connect to the pfSense with Putty via SSH and login with pfSense credentials Once logged in, you may need to select one of the numbered [...]

June 5th, 2018|Tags: |

Alternative to Microsoft Visio – Draw.io

One of our techs, Tyler, always used Microsoft Visio in the past, but no longer had it installed on his desktop. He discovered this little website and it is perfect for making simple flowcharts and network diagrams. Draw.io About Draw.io Disrupting the Business of Diagramming draw.io is an open source technology stack for building diagramming applications, and the world’s most widely used browser-based end-user diagramming application. We promise you we won’t hide your [...]

May 29th, 2018|Tags: , |

Upgrade to G Suite Business with 6 Months Free

We are pleased to announce our new special pricing plans for customers who wish to upgrade from G Suite Standard/Basic to G Suite Business: 18 months for the cost of 12 months (6 months free) or 15 months for the cost of 12 months (3 months free) discounted on a monthly basis when you upgrade to G Suite Business. Compare G Suite Basic & Business This offer is valid until June [...]

May 22nd, 2018|Tags: , |

Find all encrypted files in Windows

We were recently troubleshooting an issue where CrashPlan was not reaching 100% complete for the 15 minute backup increments. Since we weren't seeing any failures in the backup logs to identify which files were not being successfully verified as backed up—the most likely cause was encrypted files or folders. We found a command that greatly helped us locate the encrypted files causing the backup issues. Run this in Powershell as Admin and it will list [...]

May 21st, 2018|Tags: , , , |

Ubiquiti update causes Guest Network issues

A recent update on Ubiquiti did something .... less than ideal. For guest networks, it auto-checked a feature which causes problems. Essentially, it prevents the user from getting a DHCP address. So make sure when you set up a wireless network (especially guest) to uncheck “Block LAN to WLAN Multicast and Broadcast Data.”  They will likely patch this at some point, but until then just make sure. We went in to each site and [...]

May 8th, 2018|Tags: , |

Saying goodbye to a member of our family

It’s with incredible sadness to share that Laurie Zimmerman passed away in late February of this year. We had the pleasure of knowing Laurie since 2004, she was a huge part of the beginning and success of RMTT. She was not only a fantastic technician but was a wonderful human being who was adored by her clients and co-workers alike. We miss her like crazy. A 529 College savings fund has been setup for her [...]

April 23rd, 2018|

Speed up your Internet with faster DNS

Via Gizmodo, Cloudflare has recently launched its own DNS service that has blazing speeds for resolving website addresses. DNS, or Domain Name System, is how your computer looks up where to deliver pages to your web browser from. For example, when you type in facebook.com, the first thing your computer does is ask a DNS server where Google's web page is stored. The DNS server has a giant list of what the internet address of [...]

April 5th, 2018|Tags: , |

Resizing Windows Server 2008 Partitions

The Question What tools do you use to resize Windows Server 2008 partitions? Boot is fine. I’ve got the server offline and gparted is not seeing the partitions. The Winner The paid license of IM-Magic Partition Resizer Free The Conversation AOEMI Paritition Assistant but it does not work on server OS live, you have to use the boot disc. I don’t know of any free softwares that let you manage partitions live, most require a [...]

March 11th, 2018|Tags: |