Category Archives: Blog

Removing the local Daylite database to resolve sync issues

This process should only be taken if:

  • You need to be 100% you can lose all the Daylite data on that computer since the last server sync.
  • All attempts to get Daylite to sync are failing.

Otherwise, attempt alternative troubleshooting steps.

  1. Close all applications
  2. In the Finder, Go > Go to Folder …
  3. Enter ~/Library and click Go
  4. Go into Application Support/com.marketcircle.Daylite4
  5. Move Storage.dlpdb to the Trash
    • If you may need to get to data in the local Daylite database, rename to Storage.dlpdb.old instead of moving to the Trash
  6. Restart immediately
    • If restarting isn’t a good option, open Activity Monitor and Force Quit the postgres process with the lowest ID. All other postgres processes should vanish if you get the right one. There is a set for Daylite and a set for DMA. This *should* be the same as restarting but many times it will lead to a 41.8MB new database being created and not growing.
  7. Launch Daylite and connect to the server to download a fresh database
    • To verify it is doing it:
      1. In the Finder, Go > Go to Folder …
      2. Enter ~/Library and click Go
      3. Go into Application Support/com.marketcircle.Daylite4
      4. Click on Storage.dlpdb and select get Info
      5. You should see the Size increase every several seconds
  8. Confirm you can log in and see recent information
  9. Empty the Trash

If possible, also remove the old failed database from the Daylite Server by opening Daylite Server Admin, going under Database, selecting it and clicking Reset.

Updating your Gladinet Cloud Services Client

RMTT Hosted File Server is powered by Gladinet. For the most recent Client versions, visit this page and scroll to the bottom.

Windows Users

    1. Click on Start / Control Panel
    2. Under Programs choose “Uninstall a program”

      Windows-Control-Panel-Programs

    1. Highlight Cloud Windows Client and choose Uninstall

      Windows-Control-Panel-Uninstall

  1. Reboot
  2. Download the installer for Windows 32-bit here or Windows 64-bit here.

    You can find which version (32-bit or 64-bit) of Windows you have here.

  3. Run the package you just downloaded
  4. Reboot

    **You should be automatically logged back in but if you are not, log back in using your email address as the username and your password

    Gladinet-Login-Screen

Mac Users

  1. Download the installer for Mac OS 10.9 (Mavericks) from here or for older systems from here.
  2. Run the installer.
  3. Restart your computer.

 

Mac Repairs

MacWorks/Lab548 is no longer accepting repairs. Alternative providers for repairing or upgrading your Apple products in the metro area include:

Apple Authorized Service Providers are in bold.

Boulder

Broomfield

Denver

Englewood

Littleton

Lone Tree

RMTT releases IT Moving Guide/Checklist

Over the years at Rocky Mountain Tech Team we’ve had many of our clients move to new spaces, re-locate, or start up new businesses. In any situation regarding office space or even home offices there are always IT considerations that can be costly if not addressed at the onset. We’ve provided this complementary IT Moving Guide/Checklist. Please contact us with any questions.

IT, Networking, Computer moving checklist at: http://rmtechteam.com/moving/

Save money on Comcast—even existing customers!

We just started up a new program with Comcast that allows us to offer their Business Class Internet services to anyone including home users, along with Phone and Television at reduced rates. The advantage of the business class internet is that they have a different support structure with a 4 hr response time for outages. We can offer the 6Mbps/1Mbps service for $39.95 for the first year and $59.95 for the 2nd on a two year agreement. Telephone service with unlimited domestic Long Distance for $29.95 for the first year and $39.95 for the second year. Static IP option for $4.95. Added bonus, refer a friend or neighbor, employee and get a $50 credit towards your Comcast bill. Contact us at bhamilton@rmtt.com if you are interested in what deals we may be able to provide.

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