Outlook: “Always prompt for credentials” is greyed out

If you are wondering why the “always prompt for credentials” is greyed out in later outlook versions, that’s apparently just how it is now. If you have a user that always wants to be asked for creds when opening Outlook create the following reg keys. You can also push these to all domain computers from GPO User configuration > Preferences > Windows Settings > Registry > Registry Item. Just use create and enter the key [...]

April 1st, 2019|Tags: |

2019 Colorado Charter Schools Conference

Eric Burge and John Reinhardt from our sales team attended the Colorado Charter Schools Conference at the Marriott Denver Tech Center today as exhibitors and had a blast connecting with educators from across our state. They fielded questions about what it takes to maximize uptime for teachers & students on busy wireless networks (especially during test taking days), leveraging Chromebooks to keep costs down while engaging all students with technology and how proactively monitoring a school's [...]

February 28th, 2019|Tags: , |

Force-Selecting a default scanner in Ortho2

To use this method you must not rely on WIA drivers or have multiple scanners installed Remove unneeded devices in devmgmt.msc Remove any old/unneeded drivers not listed in devmgmt.msc under \windows\twain_32 Disable Windows Image Acquisition (WIA) or stisvc under services.msc Relaunch Ortho2 and it should "default" correctly assuming no other devices show up in available list

February 18th, 2019|Tags: , |

End of Life: Microsoft to end support for Windows 7 & Windows Server 2008

Just as Windows XP before it, Windows 7 is going the way of the dinosaur, the dodo bird and the DeLorean and becoming extinct.  What’s happening with Windows 7 and when? All good things must come to an end, including one of the most popular computer operating systems. After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. What does this mean? After January 14th, 2020 all [...]

February 8th, 2019|Tags: , |

Colorado HIPAA Assessments

At Rocky Mountain Tech Team we are taking a leadership role in helping our clients become more aware of the new HIPAA requirements. We've arranged to help you with your mandatory 2018 HIPAA Risk Assessment. It's a 42 question assessment, that should take you less than 10 minutes. We highly recommend you maintain an updated HIPAA risk assessment on file. It's now the law. Just click on the link below to get started. [...]

January 15th, 2019|Tags: |

Outlook 2016 freezes when opening signatures

If you are finding that Outlook 2016 freezes when you are trying to access signatures, the solution many times is to uninstall all the preinstalled Office applications from the computer. When you install your own version of Office on a computer preloaded, when you look in the apps list you will see 2 Words, 2 Excels, 2 Outlooks etc. Uninstall all the preinstalled versions, and viola, signatures will work again. Simple fix and avoids reinstall. [...]

January 6th, 2019|Tags: |

Office 365 Incoming Mail not populating due to Malicious Rule

We recently had a client who opened a spam email and it sent spam to all of their internal contacts. His profile got corrupted so our onsite tech recreated it but now the client can only send out emails and cannot receive any emails—internal or external. I’m waiting for Office 365 admin credentials (They All changed their passwords from the scare and admin did as well) to dig deeper but does anyone know if [...]

December 3rd, 2018|Tags: , |

Finding your Comcast Account Number

Comcast no longer providing support without account number The Problem: Up until now Comcast has allowed us to call in on a customer's behalf to troubleshoot an outage.  Moving forward, Comcast will not talk to us without us providing your Comcast account number.  Often times we are alerted to your internet being down and can begin troubleshooting first thing in the morning, sometimes before anyone even arrives at your office.  Without the account number we [...]

November 12th, 2018|Tags: |

CrashPlan: macOS Mojave not backing up files with personal data

Overview Apple introduced new privacy settings in macOS Mojave 10.14, which impacts the ability of RMTT Cloud Backup's app, CrashPlan, to access some files from apps like Contacts, Photos, and Mail that contain personal data. Due to Apple's new privacy restrictions in macOS Mojave 10.14 for files and folders containing personal data, CrashPlan cannot back up some files from apps like Contacts, Photos, and Mail until you grant access to the CrashPlan app. If you [...]

October 22nd, 2018|

Resolving iOS issues with Ubiquiti UniFi Access Points

This fix will work for issues where devices (primarily Apple devices) disconnect frequently, or disconnect when the screen is off and will not automatically reconnect without you going into settings and manually reconnecting. Note that each of these steps does cause reprovisioning and a few seconds of downtime will occur. Login to UniFi Control Panel and click Settings Go to Wireless Networks and click Edit under the SSID in question (complete this task for any [...]

September 13th, 2018|Tags: , , , , , , |

XigmaNAS (Nas4Free) – Recommended Setup

How to setup a XigmaNAS (Nas4Free) the RMTT way XigmaNAS (formerly Nas4Free) is a great free solution for a NAS box, trouble is that without proper configuration it will not properly work with Active Directory consistently and can have issues with inheritance of permissions.  These are the steps we take at RMTT to get them stable in an Active Directory environment.  If you have any feedback, shoot me an email at Installing on hardware [...]

August 26th, 2018|Tags: , , |

WestPac/Virtus Inaugural 1Club Charity Classic

RMTT was proud to sponsor the 1st hole at the first annual Charity Classic golf tournament, put on by our client Western Pacific Insurance, to benefit HomeAid Colorado. Jessica and Eric had a great time passing out pint glasses full of RMTT goodies. The weather was perfect, and Foothills Golf Course was a great place to hang out for the morning! HomeAid Colorado is an integral part of the fight to end homelessness in [...]

August 3rd, 2018|Tags: |

Hyper-V Manager – VM fails to start after a move

A client recently got in touch for our help with Hyper-V Manager. After moving virtual server, they continually received "An error occurred while attempting to start the selected virtual machine(s)." when attempting to boot it up. No changes had been made to the Windows Server OS in the VM, but it refused to boot with x failed to start. When this happens: Edit the VM Settings and add a new hard disk. In many [...]

July 6th, 2018|Tags: |

Sync Center – Folders show gray X over VPN

We've bumped into this issue with Sync Center for clients with employees who often work from home several times recently. A user selects a folder or two in a shared drive for offline use. Then, when they connect over the VPN, or sometimes even on the LAN, they can only see the folders they have synced and the rest have a gray "X" on them. It has to do with windows thinking it is [...]

June 20th, 2018|Tags: |