RMTT Summer Party 2019

Everyone arrived Saturday afternoon and enjoyed time on the deck with their beverage of choice while a few techs tested out the 3 hole disc golf course.  After a couple rounds all the kids and a few more adults came down to throw a few holes as well. Brandon grilled up some burgers and hot dogs and Eric brought up some wings and sauce from Moe’s. Alison held down the watermelon and corn preparation [...]

July 20th, 2019|

Office365 – Changing default username in Azure AD Connect synced environment

Issue: If a user was imported via AD but shows up with the wrong username on the O365 side (ending in Resolution: Go to Active Directory Users and Computers Go to View and select Advanced Features Go to properties of user account Go to Attribute Editor Edit Proxy Address to: Open PowerShell as Admin Connect to the online service with the following commands:$msolcred = get-credentialconnect-msolservice -credential $msolcred (Note: Enter your Office 365 credentials [...]

July 11th, 2019|Tags: , , |

RMTT visits PCs for People – Shredder Edition

It was all hands on deck when one of our clients asked us to clear out and recycle 60 computers and monitors. We stuffed Matt’s Excursion and Mo’s Durango to the gills. Fortunately, we found PCs for People, a locally run, non-profit dedicated to putting refurbished computers in the hands of individuals in need and other organizations. PCs for People runs a full service computer and peripheral recycling and donation center. And for clients [...]

June 15th, 2019|

Community Shares Summer Celebration 2019

Wednesday night, Community Shares celebrated their 30th anniversary at their Summer Celebration event in downtown Denver. Community Shares is a workplace giving campaign allowing businesses to offer employees the ability to donate to a portfolio of non-profits directly from their paychecks. Rocky Mountain Tech Team members who participate in the program were invited to share a table for some drinks, laughs and fun. RMTT sponsored a table at the annual fundraiser last night at the [...]

June 7th, 2019|Tags: , , |

Setting up QuickBooks for Multi-User mode on a NAS / Synology

This article will be helpful if you are trying to host QB from a NAS, Synology or other unsupported device. Make certain the computer (server) you setup to host the file is set to never power off and user knows not to power down. Make sure QuickBooks Desktop is closed and the QBW32.exe is not running in the task manager. Go to C:\ProgramData\Intuit\QuickBooks (Year). Edit the QBW.ini file in notepad. Enter ENABLENONRECOMMENDEDMODE=1 directly under the [MISC] section. It should look [...]

May 8th, 2019|Tags: , , |

Outlook: “Always prompt for credentials” is greyed out

If you are wondering why the “always prompt for credentials” is greyed out in later outlook versions, that’s apparently just how it is now. If you have a user that always wants to be asked for creds when opening Outlook create the following reg keys. You can also push these to all domain computers from GPO User configuration > Preferences > Windows Settings > Registry > Registry Item. Just use create and enter the key [...]

April 1st, 2019|Tags: |

2019 Colorado Charter Schools Conference

Eric Burge and John Reinhardt from our sales team attended the Colorado Charter Schools Conference at the Marriott Denver Tech Center today as exhibitors and had a blast connecting with educators from across our state. They fielded questions about what it takes to maximize uptime for teachers & students on busy wireless networks (especially during test taking days), leveraging Chromebooks to keep costs down while engaging all students with technology and how proactively monitoring a school's [...]

February 28th, 2019|Tags: , |

Force-Selecting a default scanner in Ortho2

To use this method you must not rely on WIA drivers or have multiple scanners installed Remove unneeded devices in devmgmt.msc Remove any old/unneeded drivers not listed in devmgmt.msc under \windows\twain_32 Disable Windows Image Acquisition (WIA) or stisvc under services.msc Relaunch Ortho2 and it should "default" correctly assuming no other devices show up in available list

February 18th, 2019|Tags: , |

End of Life: Microsoft to end support for Windows 7 & Windows Server 2008

Just as Windows XP before it, Windows 7 is going the way of the dinosaur, the dodo bird and the DeLorean and becoming extinct.  What’s happening with Windows 7 and when? All good things must come to an end, including one of the most popular computer operating systems. After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. What does this mean? After January 14th, 2020 all [...]

February 8th, 2019|Tags: , |

Colorado HIPAA Assessments

At Rocky Mountain Tech Team we are taking a leadership role in helping our clients become more aware of the new HIPAA requirements. We've arranged to help you with your mandatory 2018 HIPAA Risk Assessment. It's a 42 question assessment, that should take you less than 10 minutes. We highly recommend you maintain an updated HIPAA risk assessment on file. It's now the law. Just click on the link below to get started. [...]

January 15th, 2019|Tags: |

Outlook 2016 freezes when opening signatures

If you are finding that Outlook 2016 freezes when you are trying to access signatures, the solution many times is to uninstall all the preinstalled Office applications from the computer. When you install your own version of Office on a computer preloaded, when you look in the apps list you will see 2 Words, 2 Excels, 2 Outlooks etc. Uninstall all the preinstalled versions, and viola, signatures will work again. Simple fix and avoids reinstall. [...]

January 6th, 2019|Tags: |

Office 365 Incoming Mail not populating due to Malicious Rule

We recently had a client who opened a spam email and it sent spam to all of their internal contacts. His profile got corrupted so our onsite tech recreated it but now the client can only send out emails and cannot receive any emails—internal or external. I’m waiting for Office 365 admin credentials (They All changed their passwords from the scare and admin did as well) to dig deeper but does anyone know if [...]

December 3rd, 2018|Tags: , |

Finding your Comcast Account Number

Comcast no longer providing support without account number The Problem: Up until now Comcast has allowed us to call in on a customer's behalf to troubleshoot an outage.  Moving forward, Comcast will not talk to us without us providing your Comcast account number.  Often times we are alerted to your internet being down and can begin troubleshooting first thing in the morning, sometimes before anyone even arrives at your office.  Without the account number we [...]

November 12th, 2018|Tags: |