“Banding Together” – A Concert for the Colorado Music Relief Fund

This past weekend, there was a nearly 4 hour live music benefit that was co-produced by one of our clients, 7S Management, and featured a lot of great music from around the Denver/Boulder area and beyond. Notable performances included Nathaniel Rateliff at an empty Red Rocks, The Lumineers at Empower field, Todd Park Mohr (Big Head Todd) from the roof of Denver Health and Nick and Helen Forster from eTown Hall (another RMTT client!). [...]

June 1st, 2020|

Office 365 – Setting Up 2 Factor Authentication (After Administrator Activation)

Your Office 365 system administrator has turned on 2 Factor Authentication for your account and now it is prompting you to set it up.  Follow these directions to make it happen! Sign in with your office 365 account at After you enter your password you will see this prompt, click “next” From the drop down menu, select “mobile app” and click the “use verification code” radio button below. Then click the “Set up” button. [...]

April 29th, 2020|Tags: , |

G Suite – Setting Up 2 Factor Authentication

The time has come to secure your Google / G Suite login with 2 Factor Authentication.  Follow these directions to make it happen! Sign into your G Suite / Google account via Click the account button in the top right corner of your browser window then click the "Manage your Google Account" button Select “Security” from your options on the left side of the browser window Click on “2-Step Verification” Click the blue “Get [...]

April 22nd, 2020|Tags: , , |

pfSense – Isolate vLANs with an Interface Group

The Use Case One pfSense with multiple vLANs that need to be locked down or isolated from each other. Also, need to block many vLANs from being able to access the pfSense web interface.  For example, an environment where you host servers for different clients The Theory Firewall rules are process in this order:  Floating>Interface Group>Interface.  Create a Floating rule to allow pfSense access to the LANs/Devices that should be allowed to access the pfSense [...]

April 20th, 2020|Tags: |

Romexis – Resolve error loading didapi.dll when opening Romexis

This error can occur under two different scenarios. Follow the steps accordingly depending on the scenario. It is related to the file required to capture 2-D panoramic x-rays. If the PC is just for viewing and NOT acquiring go to the Viewing PC section. If it is an acquisition PC then go to the Acquisition PC section. Viewing PC Open Romexis and click ok on the didapi error. Click on the admin button in lower [...]

April 8th, 2020|

RMTT Proactive Services – Using your home printer when remoted in

It should work by just doing this Connect to Proactive and switch to using Remote Desktop Printing to your local printer requires you to switch from the default remote tool (Take Control) to Remote Desktop (RDP) Click the green icon next to the computer you wish to remote onto (First time only) – install the application TakeControl by clicking on the download link that pops up Choose Open SolarWinds Take Control In the Drop Down, [...]

March 19th, 2020|Tags: , , |

RMTT Proactive Services – How to get connected

What is it? Remote Access is a feature of RMTT Proactive Services, it's included in your monthly license fee.  This allows you to connect to your office computer from home or on the road How do I enable it? For security purposes, Remote Access is disabled by default.  If you'd like it turned on - just give us a shout at 303.732.3200, it's just a couple clicks on our end to turn it [...]

March 19th, 2020|Tags: , |

RMTT Proactive Services – Setting Up 2 Factor Authentication

For your safety, RMTT has enabled two factor authentications on your remote access accounts. The next time you log in you will need to do the following: Download an authenticator app of your choosing to your mobile device Google Authenticator Microsoft Authenticator Authy Open app and scan QR code – it will look like this when you login for the first time Hit Accept to accept the SolarWinds authentication token Type 6 digit code into [...]

March 18th, 2020|Tags: , , |

VPN – Connecting to your office via OpenVPN

If you've already been setup to connect to your office remotely via OpenVPN, here's a reminder on how to connect while you are offsite. If any of these steps don't make sense or don't seem accurate - please give us a call at 303.732.3200 or email and we'll help you out. Windows In your System Tray (area by the clock), you'll see an OpenVPN icon Right click this icon and click Connect When prompted, [...]

March 16th, 2020|Tags: , |

DUO – Setting up Multi-Factor Authentication for OpenVPN on pfSense

This tutorial requires that you have RADIUS configured for authentication between your pfSense and AD/LDAP server and that OpenVPN services have already been configured. If you have not already done so, please start with this article and follow Setup using Active Directory method. Install Duo Authentication Proxy on a device that is NOT your AD/LDAP server Login to your Duo Admin Panel Select proper customer Select Applications Select Protect an Application Search for RADIUS and [...]

January 31st, 2020|Tags: , , |

How to Backup Dolphin Imaging and PMS

How to properly backup Dolphin Imaging and Management What to Backup: Your Dolphin Imaging software requires two primary areas to be backed up regularly: The SQL database, which contains contracts, ledgers, treatment notes, scheduled appointments, questionnaire answers, and much more. The working directory (located on your server), contains letter templates, patient images, cephalometric analysis data, custom reports and other vital information.  Example:  \\ServerName\Dolphin\Working Beginning with version 11.8, the backup will run automatically once you close [...]

January 30th, 2020|Tags: |

Dolphin slow to read server data / slowness after Windows 10 upgrade

Windows 10 Update v1803 may cause performance issues with your Dolphin system. Specifically, it can cause a delay with Windows reading the Dolphin data on your server. This can trickle down to any Dolphin process that accesses the data including, but not limited to: Launching Dolphin Imaging Patient Lookup in Dolphin Imaging Capturing Images Saving Documents into the Document Organizer in Dolphin Management Opening a Patient Document folder Microsoft RDP Protocols for those that use [...]

January 22nd, 2020|Tags: , |

Windows scatter when logging in or desktop icons move randomly

This is a common issue with DisplayPort when using multiple monitors, especially with higher than 2k resolution. Sometimes windows will be sized to 1024x768, other times they are just scattered everywhere, etc. This solution works if your monitors don't support disabling EDID or DDC/CI settings and if changing the CX/CY registry keys fail (that option seems to work for AMD drivers). In the past you could use Persistent Windows (back with Windows 7 and before) [...]

January 16th, 2020|Tags: , |