RMTT Holiday Party 2018
As another year comes to a close, it was time for the annual RMTT Holiday Party. On Friday, December 14th, the team gathered at the Four Friends Kitchen in the Stapleton area. This year, we kicked up the Ugly Sweater contest a notch or 2 and had our very first Annual Craziest Outfit Contest! [...]
Office 365 Incoming Mail not populating due to Malicious Rule
We recently had a client who opened a spam email and it sent spam to all of their internal contacts. His profile got corrupted so our onsite tech recreated it but now the client can only send out emails and cannot receive any emails—internal or external. I’m waiting for Office 365 admin credentials (They All changed their passwords from the scare and admin did as well) to dig deeper but does anyone know if [...]
Finding your Comcast Account Number
Comcast no longer providing support without account number The Problem: Up until now Comcast has allowed us to call in on a customer's behalf to troubleshoot an outage. Moving forward, Comcast will not talk to us without us providing your Comcast account number. Often times we are alerted to your internet being down and can begin troubleshooting first thing in the morning, sometimes before anyone even arrives at your office. Without the account number we [...]
CrashPlan: macOS Mojave not backing up files with personal data
Overview Apple introduced new privacy settings in macOS Mojave 10.14, which impacts the ability of RMTT Cloud Backup's app, CrashPlan, to access some files from apps like Contacts, Photos, and Mail that contain personal data. Due to Apple's new privacy restrictions in macOS Mojave 10.14 for files and folders containing personal data, CrashPlan cannot back up some files from apps like Contacts, Photos, and Mail until you grant access to the CrashPlan app. If you [...]
XigmaNAS (Nas4Free) – Recommended Setup
How to setup a XigmaNAS (Nas4Free) the RMTT way XigmaNAS (formerly Nas4Free) is a great free solution for a NAS box, trouble is that without proper configuration it will not properly work with Active Directory consistently and can have issues with inheritance of permissions. These are the steps we take at RMTT to get them stable in an Active Directory environment. If you have any feedback, shoot me an email at bhamilton@rmtt.com. Installing on hardware [...]
WestPac/Virtus Second Annual 1Club Charity Classic
Jessica, Ben and Eric from the RMTT Sales Team spent an absolutely gorgeous Wednesday morning hanging out on the golf course for the 2nd annual WestPac/Virtus 1 Club Charity Golf Classic benefiting Home Aid Colorado! This year's event was at Homestead Golf Course in Lakewood, Colorado. HomeAid Colorado is an integral part of the fight to end homelessness in Colorado. Our mission is to build new lives for homeless families and individuals through housing and [...]
Hyper-V Manager – VM fails to start after a move
A client recently got in touch for our help with Hyper-V Manager. After moving virtual server, they continually received "An error occurred while attempting to start the selected virtual machine(s)." when attempting to boot it up. No changes had been made to the Windows Server OS in the VM, but it refused to boot with x failed to start. When this happens: Edit the VM Settings and add a new hard disk. In many [...]
Sync Center – Folders show gray X over VPN
We've bumped into this issue with Sync Center for clients with employees who often work from home several times recently. A user selects a folder or two in a shared drive for offline use. Then, when they connect over the VPN, or sometimes even on the LAN, they can only see the folders they have synced and the rest have a gray "X" on them. It has to do with windows thinking it is [...]
Windows – Rename computer from command line
On local: WMIC computersystem where caption=’CURRENT‘ rename NEW From server changing remotely: WMIC /node:”CURRENT” computersystem call rename “NEW“
pfSense – Upgrade from CLI (requires reboot)
You can upgrade a pfSense via SSH - THIS REQUIRES A REBOOT - HIGHLY recommend performing these steps on site. Enable SSH on pfsense from System > Advanced and check enable secure shell. Connect to the pfSense with Putty via SSH and login with pfSense credentials Once logged in, you may need to select one of the numbered options to get to the system shell, (depending on the firmware version SSH may just dump you [...]
Alternative to Microsoft Visio – Draw.io
One of our techs, Tyler, always used Microsoft Visio in the past, but no longer had it installed on his desktop. He discovered this little website and it is perfect for making simple flowcharts and network diagrams. Draw.io About Draw.io Disrupting the Business of Diagramming draw.io is an open source technology stack for building diagramming applications, and the world’s most widely used browser-based end-user diagramming application. We promise you we won’t hide your [...]
Upgrade to G Suite Business with 6 Months Free
We are pleased to announce our new special pricing plans for customers who wish to upgrade from G Suite Standard/Basic to G Suite Business: 18 months for the cost of 12 months (6 months free) or 15 months for the cost of 12 months (3 months free) discounted on a monthly basis when you upgrade to G Suite Business. Compare G Suite Basic & Business This offer is valid until June [...]
Find all encrypted files in Windows
We were recently troubleshooting an issue where CrashPlan was not reaching 100% complete for the 15 minute backup increments. Since we weren't seeing any failures in the backup logs to identify which files were not being successfully verified as backed up—the most likely cause was encrypted files or folders. We found a command that greatly helped us locate the encrypted files causing the backup issues. Run this in Powershell as Admin and it will list [...]
Ubiquiti update causes Guest Network issues
A recent update on Ubiquiti did something .... less than ideal. For guest networks, it auto-checked a feature which causes problems. Essentially, it prevents the user from getting a DHCP address. So make sure when you set up a wireless network (especially guest) to uncheck “Block LAN to WLAN Multicast and Broadcast Data.” They will likely patch this at some point, but until then just make sure. We went in to each site and [...]
Saying goodbye to a member of our family
It’s with incredible sadness to share that Laurie Zimmerman passed away in late February of this year. We had the pleasure of knowing Laurie since 2004, she was a huge part of the beginning and success of RMTT. She was not only a fantastic technician but was a wonderful human being who was adored by her clients and co-workers alike. We miss her like crazy. A 529 College savings fund has been setup for her [...]
