Apple offers free battery replacement for 2015 15-inch MacBook Pro laptops
Apple announced a voluntary recall of certain MacBook Pro models for a free battery replacement through their 15-inch MacBook Pro Battery Recall Program. This covers their 15-inch models identified as “MacBook Pro (Retina, 15-inch, Mid 2015)” when you select About This Mac from the Apple menu. There are concerns of the batteries overheating and, beyond that, a new fresh battery installed for free by Apple is a bonus. This service is available both through [...]
RMTT visits PCs for People – Shredder Edition
It was all hands on deck when one of our clients asked us to clear out and recycle 60 computers and monitors. We stuffed Matt’s Excursion and Mo’s Durango to the gills. Fortunately, we found PCs for People, a locally run, non-profit dedicated to putting refurbished computers in the hands of individuals in need and other organizations. PCs for People runs a full service computer and peripheral recycling and donation center. And for clients [...]
Community Shares Summer Celebration 2019
Wednesday night, Community Shares celebrated their 30th anniversary at their Summer Celebration event in downtown Denver. Community Shares is a workplace giving campaign allowing businesses to offer employees the ability to donate to a portfolio of non-profits directly from their paychecks. Rocky Mountain Tech Team members who participate in the program were invited to share a table for some drinks, laughs and fun. RMTT sponsored a table at the annual fundraiser last night at the [...]
Setting up QuickBooks for Multi-User mode on a NAS / Synology
This article will be helpful if you are trying to host QB from a NAS, Synology or other unsupported device. Make certain the computer (server) you setup to host the file is set to never power off and user knows not to power down. Make sure QuickBooks Desktop is closed and the QBW32.exe is not running in the task manager. Go to C:\ProgramData\Intuit\QuickBooks (Year). Edit the QBW.ini file in notepad. Enter ENABLENONRECOMMENDEDMODE=1 directly under the [MISC] section. It should look [...]
Cars and Coffee in Lafayette
RMTT Network Engineer, Ryan Ziffer shows off his Lotus Elise R at Cars and Coffee in Lafayette, Colorado on the first warm Saturday of May!
Outlook: “Always prompt for credentials” is greyed out
If you are wondering why the “always prompt for credentials” is greyed out in later outlook versions, that’s apparently just how it is now. If you have a user that always wants to be asked for creds when opening Outlook create the following reg keys. You can also push these to all domain computers from GPO User configuration > Preferences > Windows Settings > Registry > Registry Item. Just use create and enter the key [...]
2019 Colorado Charter Schools Conference
Eric Burge and John Reinhardt from our sales team attended the Colorado Charter Schools Conference at the Marriott Denver Tech Center today as exhibitors and had a blast connecting with educators from across our state. They fielded questions about what it takes to maximize uptime for teachers & students on busy wireless networks (especially during test taking days), leveraging Chromebooks to keep costs down while engaging all students with technology and how proactively monitoring a school's [...]
Force-Selecting a default scanner in Ortho2
To use this method you must not rely on WIA drivers or have multiple scanners installed Remove unneeded devices in devmgmt.msc Remove any old/unneeded drivers not listed in devmgmt.msc under \windows\twain_32 Disable Windows Image Acquisition (WIA) or stisvc under services.msc Relaunch Ortho2 and it should "default" correctly assuming no other devices show up in available list
End of Life: Microsoft to end support for Windows 7 & Windows Server 2008
Just as Windows XP before it, Windows 7 is going the way of the dinosaur, the dodo bird and the DeLorean and becoming extinct. What’s happening with Windows 7 and when? All good things must come to an end, including one of the most popular computer operating systems. After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. What does this mean? After January 14th, 2020 all [...]
Colorado HIPAA Assessments
At Rocky Mountain Tech Team we are taking a leadership role in helping our clients become more aware of the new HIPAA requirements. We've arranged to help you with your mandatory 2018 HIPAA Risk Assessment. It's a 42 question assessment, that should take you less than 10 minutes. We highly recommend you maintain an updated HIPAA risk assessment on file. It's now the law. Just click on the link below to get started. [...]
Outlook 2016 freezes when opening signatures
If you are finding that Outlook 2016 freezes when you are trying to access signatures, the solution many times is to uninstall all the preinstalled Office applications from the computer. When you install your own version of Office on a computer preloaded, when you look in the apps list you will see 2 Words, 2 Excels, 2 Outlooks etc. Uninstall all the preinstalled versions, and viola, signatures will work again. Simple fix and avoids reinstall. [...]
RMTT Holiday Party 2018
As another year comes to a close, it was time for the annual RMTT Holiday Party. On Friday, December 14th, the team gathered at the Four Friends Kitchen in the Stapleton area. This year, we kicked up the Ugly Sweater contest a notch or 2 and had our very first Annual Craziest Outfit Contest! [...]
Office 365 Incoming Mail not populating due to Malicious Rule
We recently had a client who opened a spam email and it sent spam to all of their internal contacts. His profile got corrupted so our onsite tech recreated it but now the client can only send out emails and cannot receive any emails—internal or external. I’m waiting for Office 365 admin credentials (They All changed their passwords from the scare and admin did as well) to dig deeper but does anyone know if [...]
Finding your Comcast Account Number
Comcast no longer providing support without account number The Problem: Up until now Comcast has allowed us to call in on a customer's behalf to troubleshoot an outage. Moving forward, Comcast will not talk to us without us providing your Comcast account number. Often times we are alerted to your internet being down and can begin troubleshooting first thing in the morning, sometimes before anyone even arrives at your office. Without the account number we [...]
CrashPlan: macOS Mojave not backing up files with personal data
Overview Apple introduced new privacy settings in macOS Mojave 10.14, which impacts the ability of RMTT Cloud Backup's app, CrashPlan, to access some files from apps like Contacts, Photos, and Mail that contain personal data. Due to Apple's new privacy restrictions in macOS Mojave 10.14 for files and folders containing personal data, CrashPlan cannot back up some files from apps like Contacts, Photos, and Mail until you grant access to the CrashPlan app. If you [...]
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